WinWin Rules and Regulations in Bangladesh

1. Legal Status and Local Compliance

The legal framework for online betting and gambling in Bangladesh is developing and may be restrictive. You are responsible for checking whether online bets, bonuses or gaming services are allowed under laws and regulations that apply to you in Bangladesh. WinWin does not provide legal advice and does not guarantee that use of the platform is permitted in every location inside Bangladesh.

By using the platform, you confirm that:

• your use of the services is not prohibited by any applicable law, court order or government direction in Bangladesh;
• you use your account only for private entertainment and not for any commercial or illegal purpose; and
• you understand that any breach of local law is your own responsibility.

2. Acceptance of Terms and Conditions

These terms and conditions form a binding agreement between you and the operator of WinWin. The agreement comes into effect when you:

• complete registration of an account; or
• use the site or app in any manner, including browsing odds or placing a bet.

By continuing to use the services you confirm that you have read and understood these terms, together with any rules for bets, bonus conditions, privacy and security policies.

3. Eligibility and User Requirements

To hold an account and place bets, you must:

• be at least 18 years old or older if required by Bangladesh law;
• have full legal capacity to enter binding agreements;
• be using the platform on your own behalf and not on behalf of any other person;
• provide accurate and up-to-date personal information during registration and account verification; and
• not be listed on any sanctions, exclusion or self-exclusion register.

WinWin may request documents to confirm your age, identity, address and source of funds. Until verification is completed, your account may be restricted, and bets or withdrawals can be delayed or refused.

4. Right to Modify Terms and Rules

WinWin may update these terms, betting rules, bonus conditions and other policies at any time to reflect:

• changes in Bangladesh or international law;
• regulatory or licensing requirements;
• improvements or changes to services, markets or odds; or
• risk management, fraud prevention or security needs.

Updated terms take effect when published on the official website or app. If you continue to use your account or place any bet after the update, you accept the revised terms. You should read this page regularly to stay informed about current rules.

5. Proper Use of the Platform

You agree to use the website, app and all services only for lawful betting and gaming purposes and in good faith. In particular, you must not:

• create an account using false information, or on behalf of another person;
• hold more than one active account, unless explicitly allowed in writing;
• use any automated system, bot, script or other method to place bets or access odds;
• interfere with or disrupt the operation, security or integrity of the platform;
• attempt to gain unauthorized access to other accounts or confidential information;
• collude with other players, engage in match fixing or use inside information about any event; or
• abuse any bonus, promotion or technical error.

WinWin may investigate any suspected misuse. If misuse is identified, WinWin may cancel bets, remove bonuses, block access to services, suspend or close your account and inform relevant authorities.

6. Intellectual Property and Content Protection

All intellectual property on the platform is protected by copyright, trademark and other laws. This includes:

• software, code and databases;
• logos, brand names, design elements and layout;
• odds displays, markets and event data; and
• text, graphics, audio, video and other content.

You receive a limited, non-exclusive, non-transferable right to use the platform for personal betting purposes only. You may not copy, adapt, distribute, publish, sell, rent or create derivative works from any content or software. Any unauthorized use may lead to legal action.

7. Limitation of Liability

To the maximum extent allowed by applicable law in Bangladesh:

• services are provided on an “as available” basis;
• WinWin does not guarantee uninterrupted access, error-free operation or accuracy of live data or odds; and
• WinWin will not be liable for any loss or damage arising from events beyond its reasonable control, such as power failures, telecom issues, government action, natural disasters or third-party system failures.

WinWin is not responsible for:

• losses caused by your own decisions regarding bets, including incorrect interpretation of odds or rules;
• any damage resulting from malware or attacks caused by your equipment, internet connection or third-party services;
• the content, services or policies of external sites linked from the platform.

Where liability cannot be fully excluded under Bangladesh law, it shall be limited to the amount of the relevant bet, or if not linked to a single bet, to the total amount of deposits made in the three months before the event giving rise to the claim.

8. Communication and Language

The primary language of these terms and of official communication is English (Bangladesh). In case of any difference between an English (Bangladesh) version and any informal translation, the English (Bangladesh) version will prevail. You consent to receive notices, information about bets, account updates and legal communications electronically through the site, app, email, SMS or in-account messages.

1. Eligibility to Place a Bet

You may place a bet only if:

• you meet all eligibility criteria in the General Terms;
• your account is active and not suspended or closed;
• you have sufficient available balance to cover the full stake and any related charges; and
• your use of betting services is not restricted by law or by any self-exclusion or limit that you have set.

WinWin may refuse, limit or delay any bet if there are concerns about your eligibility, legal restrictions in Bangladesh, responsible gambling, security or potential breach of these terms.

2. Bet Acceptance and Confirmation

A bet is considered accepted only when:

• it appears in your betting history as “accepted” or similar status; and
• a unique reference number or ticket is generated by the system.

Placing a bet request does not guarantee acceptance. Bets may be rejected or partially accepted due to:

• changes in odds or markets;
• technical or communication errors;
• limits on stakes or exposure;
• regulatory or event-related restrictions.

You are responsible for checking that your bet details, including event, market, odds, stake and type, are correct before confirming. Once confirmed, bets cannot usually be changed by you.

3. Minimum and Maximum Bet Amounts

WinWin may apply limits on minimum and maximum stakes for any bet or event. These may vary depending on:

• sport or game type;
• competition level and popularity;
• market type (pre-match, live, special markets);
• risk management and exposure.

Specific limits can be displayed on the bet slip or relevant markets. WinWin can set individual limits on your account to manage risk, comply with Bangladesh law or support responsible betting.

4. Odds, Results and Settlement of Bets

4.1 Odds and Changes

Odds for any event are subject to change at any time. The odds that apply to your bet are those displayed and confirmed at the moment the bet is accepted by the system. If a material pricing error is identified, WinWin may correct odds or void bets according to the Error Policy.

4.2 Official Results and Settlement

Bets are normally settled based on official results published by the relevant sport or event governing body immediately after the event finishes. Later changes to results, such as disciplinary decisions or appeals, will not usually affect settlement, unless explicitly stated in market-specific rules.

4.3 Calculation of Winnings and Losses

• For a winning bet, your return equals the stake multiplied by the confirmed odds, including the return of your original stake unless the rules specify otherwise.
• For a losing bet, the full stake is deducted from your balance.
• For bets settled as “void” or “push”, the stake is returned to your account.

4.4 Partial Cash Out and Early Settlement

Where available, you may be offered the option to settle a bet early for a fixed amount. The availability and amount of an early settlement are not guaranteed and may be changed or withdrawn at any time. Once accepted, the early settlement replaces the original bet outcome.

5. Restrictions on Bets, Events and Markets

WinWin may at its sole discretion:

• limit or close markets for any event at any time;
• restrict or delay bets due to suspicious betting patterns, integrity concerns or information about match manipulation;
• place limits on specific users or groups for risk, security or compliance reasons;
• restrict use of bonuses on certain markets, odds or bet types.

You must not circumvent any limit by using multiple accounts, third parties, or coordinated betting strategies. Any such behaviour may lead to cancellation of bets and closure of accounts.

6. Cancellations, Voids and Errors

6.1 General Rules on Voiding Bets

A bet may be voided in whole or in part if:

• an event is cancelled and not rescheduled within the timeframe set in market rules;
• the event starts but is abandoned, and the rules specify voiding;
• the bet was accepted after the actual start of the event in a market that should close before start;
• there is a clear technical or human error in odds, markets or settlement;
• betting on the event is prohibited by applicable law or by an authority in Bangladesh.

6.2 Errors in Display or Settlement

If an incorrect price, line, handicap, event, market or result is displayed due to an error:

• WinWin may correct the mistake and resettle the bet based on correct information; or
• if correction is not reasonably possible, WinWin may declare the bet void and return the stake.

6.3 User Mistakes

You are responsible for your own mistakes when choosing event, market, odds or stake. Bets cannot normally be cancelled or changed once accepted, even if placed in error by you.

7. Bonus Use in Betting

Bonuses and promotional offers may be credited to your account under specific conditions. For each bonus, separate terms may apply, such as:

• wagering requirements before withdrawal;
• minimum odds and eligible markets for qualifying bets;
• maximum winnings or stake limits when using bonus funds;
• validity periods and country restrictions for Bangladesh users.

If you do not follow bonus rules, WinWin may remove bonus funds, cancel bets placed using bonus balances and adjust your account balance.

1. General Principles for Payments

All financial operations on your account must comply with Bangladesh law, including currency controls, banking rules and anti-money laundering standards. You may use the payment section of your account only for:

• funding bets and games on the platform; and
• withdrawing legitimate winnings or returning unused balances.

You must not use the platform as a banking service, currency exchange or money transfer channel.

2. Deposit Rules

2.1 Deposit Methods

Available deposit options for Bangladesh may include:

• local bank transfers and online banking systems;
• international cards such as debit or credit cards, where permitted;
• mobile financial services or e-wallets commonly used in Bangladesh;
• other payment systems displayed in your cashier.

Methods can vary by time, provider policy and regulatory restrictions. Some methods may not support both deposits and withdrawals.

2.2 Deposit Limits and Fees

• Minimum and maximum deposit amounts may be set per method and displayed in the cashier.
• Third-party providers may charge fees or currency conversion costs.
• WinWin may apply additional limits for security or responsible gambling reasons.

2.3 Deposit Processing Times

Deposits are usually processed instantly but can be delayed due to:

• payment provider checks;
• technical or network issues;
• regulatory or banking controls affecting Bangladesh.

Funds are credited to your account balance when confirmed by the payment provider. Do not repeat a transaction unless you are sure the previous one failed.

3. Withdrawal Rules

3.1 Eligibility for Withdrawal

Before requesting a withdrawal, you may need to:

• complete required identity and account verification (KYC);
• satisfy wagering requirements on any active bonus;
• have no unsettled or disputed bets that affect your available balance;
• confirm that the payment method belongs to you personally.

3.2 Withdrawal Methods and Limits

• Withdrawals are usually processed to the same method used for deposit, where technically possible.
• If the original method does not support payouts, you may be asked to choose another verified method.
• Minimum and maximum withdrawal amounts apply and may differ per method and jurisdiction.

3.3 Processing Times for Withdrawals

WinWin aims to review and process withdrawal requests within a reasonable timeframe. The total time for funds to reach you may depend on:

• internal review and security checks;
• bank or provider processing rules;
• public holidays and non-business days in Bangladesh or other relevant countries.

Additional verification can extend processing times, particularly for larger amounts.

4. Verification, KYC and Source of Funds

To comply with legal and regulatory standards, including Bangladesh anti-money laundering expectations, WinWin may request at any time:

• identity documents (passport, national ID, driving licence);
• proof of address (utility bill, bank statement, or government letter);
• proof of payment method ownership (card copy, bank statement, e-wallet screenshot);
• information or documents showing legitimate source of funds or income.

Until all checks are completed to our satisfaction, WinWin may:

• delay processing of deposits or withdrawals;
• freeze part or all of your account balance;
• restrict bets, bonuses or other services.

5. Transaction Restrictions and Monitoring

WinWin may apply internal rules to protect users, reduce fraud and satisfy legal obligations, such as:

• setting daily, weekly or monthly limits on payments;
• blocking payments to or from high-risk providers or regions;
• refusing transactions that appear suspicious, inconsistent or not linked to betting activity;
• cancelling duplicate or repeated unsuccessful deposits.

You must not:

• use third-party accounts or instruments without permission;
• allow others to use your payment methods;
• request chargebacks or reversals without valid reason.

Unjustified chargebacks may lead to closure of your account and reporting to payment providers or authorities.

6. Cancellation and Adjustment of Operations

6.1 User-Initiated Cancellations

Once a deposit or withdrawal request is submitted, cancellation is not guaranteed. Where technically possible, you may be able to cancel a pending request in your account before it is processed.

6.2 Platform-Initiated Cancellations

WinWin may cancel or reverse a transaction if:

• it was processed due to technical error or duplicated;
• it breaches these terms, any bonus rules or responsible gambling policy;
• it is linked to suspected fraud, money laundering or other illegal activity.

If funds have already been credited or withdrawn, WinWin may deduct them from your account balance or seek repayment from you.

1. Principles of Responsible Gaming

Betting and gaming should be a form of entertainment, not a way to earn regular income. You are responsible for managing your activity and spending. WinWin supports responsible gambling practices that help prevent addiction, financial difficulties and harm to you or your family in Bangladesh.

You should:

• bet only money you can afford to lose;
• avoid chasing losses or increasing stakes under emotional pressure;
• balance betting with other life activities, relationships and responsibilities;
• monitor the time and money you spend on the platform.

2. Control Tools Available in Your Account

To support responsible use, WinWin may provide several optional tools. Availability of tools can depend on technical and local regulatory factors.

Common tools include:

• Deposit limits: daily, weekly or monthly caps on how much money you can add to your account.
• Loss limits: restriction on net losses over a chosen period, affecting further bets.
• Session or time limits: reminders or restrictions based on how long you stay logged in.
• Reality checks: regular on-screen notifications showing time spent and current balance.
• Self-exclusion: temporary or long-term blocking of access to your account.

You can usually set or adjust limits in the responsible gambling section of your account. If you reduce your limits, change may apply immediately. If you increase or remove a limit, a cooling-off period may apply.

3. Self-Exclusion and Cooling-Off

If you feel your gambling is no longer under control, you should consider self-exclusion. During self-exclusion:

• you will not be allowed to log in or place bets;
• new bonuses or marketing communications should be limited where technically possible;
• you must not attempt to open new accounts.

Different self-exclusion periods may be available, from short cooling-off breaks to longer bans. In Bangladesh, additional local services or registries may exist; where available, WinWin will aim to align its procedures with them.

4. Identifying Problem Gambling

You or people close to you in Bangladesh should watch for indicators of harmful gambling, such as:

• betting more money or more often than you planned;
• hiding gambling activity from family or friends;
• using money meant for rent, bills, health or education to place bets;
• borrowing or selling assets to fund gambling;
• feeling anxiety, guilt or depression linked to gambling;
• failing to attend work, study or family obligations due to gambling.

If these signs appear, consider using account limits, self-exclusion and seeking professional help.

5. Support and Assistance in Bangladesh

If you believe you may have a gambling problem, please seek support from qualified professionals. Depending on availability in Bangladesh, assistance may be offered by:

• local mental health services and counselling centres;
• non-government organisations focusing on addiction support;
• international organisations providing online support, self-assessment tests and educational material.

You may also:

• talk to your doctor or a licensed psychologist about gambling behaviour;
• use online self-help programs and helplines that cover South Asia.

Contact details of support organisations may be listed in the responsible gambling section of the platform and can change over time.

1. Legal Obligations

WinWin is committed to preventing the platform from being used for money laundering or financing of terrorism. Even if Bangladesh law on online gambling is still evolving, international standards and financial regulations require strong anti-money laundering (AML) controls.

To meet these obligations, WinWin:

• identifies and verifies users before allowing full access to financial services;
• monitors transactions and betting patterns for suspicious activity;
• keeps records of operations for a legally required period;
• reports certain activities to relevant financial institutions or authorities where appropriate.

2. Know Your Customer (KYC) Procedures

KYC procedures are mandatory before certain levels of betting activity or withdrawals. You agree to provide:

• full name, date of birth and nationality;
• current residential address in Bangladesh or another jurisdiction where you reside;
• valid government identification document;
• proof of address and payment method ownership.

WinWin may request updated documents at any time. Failure to provide accurate and complete information may result in account restrictions or closure.

3. Transaction Monitoring and Suspicious Activity

To detect potential misuse of services, WinWin uses automated systems and manual review to monitor:

• frequency and size of deposits and withdrawals;
• rapid movement of funds in and out of the account without reasonable betting activity;
• unusual betting patterns or use of bonuses;
• payments involving high-risk locations or instruments.

Additional information or documents may be requested if activity appears inconsistent with your profile or declared source of funds.

4. Prohibited Activities

You must not use the platform to:

• deposit or transfer funds derived from crime or other illegal sources;
• disguise the origin of funds or help others to do so;
• channel money to third parties unrelated to normal betting services;
• breach any financial sanctions or restrictions applicable in Bangladesh or internationally.

You also agree that you act on your own behalf and not as an agent, trustee or nominee for another person.

5. Consequences of AML Violations

If WinWin reasonably suspects that your account is involved in money laundering, fraud, terrorism financing or any unlawful activity, it may:

• suspend or close your account without prior notice;
• freeze part or all funds in your account while investigations are carried out;
• cancel bets and void bonuses linked to suspicious operations;
• refuse deposit or withdrawal requests;
• report the matter to banks, payment providers or competent authorities.

WinWin will not be liable for any loss you suffer due to measures taken in good faith to comply with AML obligations.

1. Scope of this Privacy Section

This section explains how personal data of users in Bangladesh is collected, stored, used and protected when accessing accounts, placing bets or using any services. It should be read together with any separate privacy notice published on the platform.

By registering or using the platform, you consent to processing of your personal data in accordance with this policy and applicable data protection standards.

2. Categories of Personal Data Collected

Depending on your interaction with the platform, WinWin may collect:

• Identity and contact data: name, date of birth, address, email, phone number, identification numbers.
• Account and betting data: username, login history, bet history, balances, bonus use and preferences.
• Payment data: limited details of payment instruments, transaction records, deposit and withdrawal history.
• Technical data: IP address, device information, browser type, operating system, cookies and similar technologies.
• Verification data: copies of documents, selfies or video identification material, proof of address, proof of funds.

Some data may be collected from third parties, such as payment providers, verification services, fraud prevention databases or publicly available sources.

3. Purposes and Legal Bases for Data Use

Personal data is processed for the following purposes:

• creating and managing your account and access credentials;
• providing betting and gaming services, including settlement of bets and management of bonuses;
• processing payments, carrying out KYC and AML checks;
• maintaining security of the platform and preventing fraud or misuse;
• complying with legal obligations in Bangladesh and other relevant jurisdictions;
• conducting responsible gambling assessments and applying limits or interventions where necessary;
• improving services, user experience, and conducting statistical analysis in aggregated or anonymised form;
• sending service communications and, if permitted, marketing messages.

Processing is based on one or more legal grounds, such as performance of a contract, compliance with law, legitimate interests in running and protecting the business, or your consent where required.

4. Sharing and International Transfers of Data

WinWin may share your data only as needed for the purposes above, including:

• internal group companies supporting operations and services;
• payment processors, banks and financial institutions;
• identity verification and AML screening providers;
• IT hosting, analytics, customer support and security partners;
• regulators, law enforcement or government bodies when legally required.

Data may be transferred to countries outside Bangladesh, including locations that may have different data protection laws. In such cases, WinWin aims to apply appropriate safeguards, such as contractual protections, to maintain a similar level of protection for your personal information.

5. Data Retention

Personal data is kept only for as long as necessary to:

• operate your account and provide services;
• meet legal, tax, AML and reporting obligations;
• resolve disputes and enforce agreements.

Retention periods are set according to legal requirements and legitimate business needs. After expiry of the relevant period, data will be securely deleted, anonymised or archived in a restricted manner.

6. Your Rights Over Personal Data

Subject to applicable law and certain limitations, you may have the right to:

• access personal data held about you;
• request correction of inaccurate or incomplete data;
• request deletion of data where there is no longer a legal basis for processing;
• object to certain types of processing, including direct marketing;
• request restriction of processing in specific circumstances;
• obtain a copy of your data in a structured, commonly used format, where technically feasible.

To exercise these rights, you may contact customer support or the data protection contact indicated in the privacy notice. WinWin may ask for additional information to verify your identity before handling your request.

7. Cookies and Similar Technologies

The platform uses cookies and similar technologies to:

• enable secure login and account functionality;
• remember preferences and improve navigation;
• analyse performance and usage patterns;
• support responsible gambling and security measures.

You can manage cookie preferences in your browser settings, but some functions of the site or app may not operate properly if certain cookies are disabled.

1. Security Commitments

WinWin applies technical and organisational measures to protect your personal data, account access, bets and financial transactions from unauthorised access, misuse or disclosure. No system can guarantee absolute security, but ongoing efforts are made to reduce risks in line with industry standards and legal expectations.

2. Technical Protection Measures

Security controls may include:

• encryption of data transmitted between your device and the platform;
• firewalls, intrusion detection and prevention systems;
• network segmentation and secure server configurations;
• regular security testing, audits and monitoring of critical systems;
• backup and recovery procedures to reduce the impact of technical failures.

3. Account Protection and Authentication

You are responsible for maintaining confidentiality of your login details. In particular, you should:

• keep username and password secret and not share them with anyone;
• choose a strong password and change it regularly;
• log out at the end of each session, especially on shared or public devices;
• notify WinWin immediately if you suspect unauthorised access or that your credentials have been compromised.

Two-factor authentication (2FA) or additional security steps may be offered or required for certain actions, such as withdrawals or changes to sensitive settings.

4. Monitoring and Incident Response

Systems and activities are monitored for patterns that may indicate:

• unauthorised access attempts or account takeover;
• abnormal betting, bonus or payment behaviour;
• misuse of software or attempts to circumvent controls.

If a security incident affecting your account or personal data is detected, WinWin will take reasonable steps to:

• secure accounts and systems;
• limit further damage or unauthorised transactions;
• investigate causes and impacts;
• where legally required, inform relevant authorities and affected users.

5. Your Security Responsibilities

While WinWin takes measures to secure the platform, you must also:

• ensure that your device, operating system and browser are updated and protected by antivirus or security software;
• avoid using unsecured public networks for logging into your account when possible;
• never respond to unsolicited requests for passwords or full payment details;
• contact support if you receive messages that appear suspicious or not genuine.

WinWin is not responsible for losses resulting from your failure to keep devices and credentials secure or from your disclosure of login details to third parties.