Responsible Gaming

Gambling always involves the risk of financial loss, even when the game feels safe and fun. You should only play using money that you can afford to lose and never rely on betting as an income source.

On WinWin, you can control how you play and protect your budget:

• Set deposit limits so you decide in advance how much you can add to your account.
• Use loss limits to cap how much you are prepared to lose over a chosen period.
• Set wagering limits to manage how much you stake on games or betting in total.
• Take time-out breaks if you feel stressed, frustrated, or emotionally affected by gambling.
• Use self-exclusion for longer breaks when you need stronger control over your play.

Responsible gaming helps you avoid emotional pressure, debt, and conflicts in daily life. When you stay within clear limits, gambling remains entertainment and does not damage your financial or personal wellbeing.

Gambling addiction can develop gradually and may be hard to notice at first. You should pay attention to early warning signs in your own behaviour or in someone close to you.

Common indicators of a possible betting problem include:

• Thinking about gambling most of the time and planning the next bets.
• Needing larger stakes to feel the same level of excitement during play.
• Chasing losses by betting again to try to recover lost money.
• Spending more money on gambling than you planned and breaking your own limits.
• Hiding betting activity, lying about losses, or avoiding conversations about gambling.
• Using loans, selling items, or using money needed for bills to continue betting.
• Feeling irritation, anxiety, or low mood when you try to cut down or stop.
• Ignoring family, work, or studies because of gambling.
• Continuing to bet even when it causes serious financial, relationship, or health problems.
• Feeling that you cannot stop gambling, even when you want to.

Gambling addiction is a serious health condition that needs attention and proper support. Early recognition of these signs makes it easier to regain control and protect your wellbeing.

Taking action at an early stage reduces harm from betting addiction and helps you recover control. Honest self-assessment and practical steps are important for protecting your health and finances.

Useful recommendations that can help prevent or reduce gambling problems:

• Set strict deposit, loss, and time limits on your account and follow them every session.
• Create a monthly entertainment budget and keep gambling inside this fixed amount only.
• Avoid gambling when you feel stressed, angry, sad, or under the influence of alcohol or drugs.
• Keep separate accounts for household expenses so gambling money never mixes with essential funds.
• Take regular breaks from the screen to reduce impulsive decisions and emotional betting.
• Turn off auto-play options and make each bet a conscious decision.
• Do not try to win back losses; accept them as part of gambling risk.
• Speak honestly to a trusted family member or friend about your situation and ask for support.
• Use self-exclusion options on WinWin if you cannot control your play by limits alone.
• Seek professional counselling or a specialised support service if your efforts are not enough.

Consistent use of these tools and tips increases safety, supports healthy habits, and reduces the chance that casual betting turns into addiction.

Support for gambling addiction is available in Bangladesh and internationally. Professional help and independent advice can guide you through recovery and help you protect your finances and relationships.

Main external support resources include:

• Ahsania Mission Drug Treatment and Rehabilitation Center – Counselling services for addiction and mental health. Website: https://www.ahsaniamission.org.bd • Hotline: +880 2-48114040
• National Mental Health Institute (NIMH), Dhaka – Government mental health services that can address behavioural addictions. Info: https://nimhdhaka.gov.bd • Phone: +880 2-9118176
• Psychological Health and Wellness Clinic (PHWC), Dhaka – Private mental health support and therapy. Website: https://phwcbd.com • Phone: +880 1730-084500
• Bangladesh Clinical Psychology Society – Directory of qualified psychologists who can help with addiction. Website: https://www.bacpsbd.org
• Lifeline Bangladesh (emotional support) – Helpline for emotional crisis and distress. Facebook: https://www.facebook.com/Lifeline.Bangladesh
• Gamblers Anonymous (international) – Peer support groups for gambling problems, including online meetings. Website: https://www.gamblersanonymous.org
• GamCare (international) – Information, self-assessment tools, and online support for gambling issues. Website: https://www.gamcare.org.uk

These organisations operate independently from WinWin and can provide confidential, non-judgmental support. You may contact more than one service and choose the help that suits your needs best.

If you feel that your gambling is getting out of control or causing problems, you can contact WinWin customer support at any time. Our team can guide you through available responsible gaming tools and inform you about account restrictions and self-exclusion options.

Ways to contact WinWin support in Bangladesh:

• Live chat in your account interface for direct written support.
• Email support at our official help address provided in the contact section of the site.
• In-site contact form for detailed requests related to responsible gaming and account limits.

When you contact support, mention any concerns about addiction or loss of control. The team will handle your request in a confidential and respectful manner and will help you apply the most suitable protection measures on your account.