WinWin KYC & AML Policy

KYC and AML procedures are applied to verify the identity of each account holder, reduce fraud risk, and help prevent money laundering and terrorism financing in Bangladesh. These processes support responsible gaming and compliance with applicable regulatory requirements.

Key guarantees for users include:

• Fair play across all casino and sportsbook services, supported by strict identity check and ID verification standards.
• User safety and account protection through structured document submission and ongoing transaction monitoring.
• Transparency in how personal data and financial information are collected, assessed, and stored.
• Adherence to Bangladesh legal and regulatory requirements related to anti-money laundering and counter-terrorism financing.
• Internal controls and reporting obligations designed to reduce misuse of the platform for illegal or suspicious activity.

Every new user must complete identity check and ID verification before gaining full access to the account and related services. Additional document submission may be requested at any time to keep information up to date and to support ongoing account protection.

The following document categories may be requested:

• Government-issued photo identification, such as a valid national ID card, passport, or driving licence, to confirm identity and age.
• Proof of residential address, such as a recent utility bill or bank statement, to confirm place of residence in Bangladesh or another relevant jurisdiction.
• Confirmation of ownership of payment methods, such as a partial card statement or mobile financial service screenshot, to confirm that the account holder is the legitimate owner of the used instrument.
• Additional supporting documents where required by regulatory requirements, such as source-of-funds or source-of-wealth explanations in higher-risk situations.

The platform maintains AML controls to prevent the use of the service for money laundering, terrorism financing, or other illegal activity. These security measures combine automated tools and manual reviews to detect, assess, and respond to suspicious activity.

Key AML controls include:

• Continuous transaction monitoring of deposits, withdrawals, transfers, and betting patterns to identify irregular or suspicious activity.
• Automated detection rules and alerts that flag unusual behaviour for further review under internal procedures.
• Enhanced due diligence for higher-risk situations, such as large or complex transactions, rapid movement of funds, or higher-risk geographic locations.
• Detailed review of large or unusual transfers, including assessment of personal data, betting history, and justification of the transaction where required.
• Risk scoring of users and transactions, reflecting factors such as product usage, payment methods, and geographic exposure.
• Screening of users and relevant parties against sanctions lists, politically exposed person (PEP) registers, and other compliance databases.
• Fulfilment of reporting obligations to competent authorities in Bangladesh or other relevant jurisdictions where required by applicable law and regulation.

The platform restricts certain activities to support KYC, AML, and CTF controls, protect personal data, and maintain a safe and transparent environment for all users. Breach of these restrictions may be treated as suspicious activity and may trigger further investigation.

Prohibited activities include:

• Opening or using multiple accounts by the same individual for the purpose of disguising identity, bypassing limits, or manipulating bonuses or promotions.
• Using forged, altered, or stolen documents during identity check or document submission, or providing false personal data at any stage.
• Any attempt to use the platform to launder funds, disguise the origin of money, or move funds connected to criminal conduct.
• Manipulating systems or games, using bots or automated tools, or seeking to exploit technical errors to gain unfair advantage.
• Sharing, selling, or otherwise transferring account access to third parties, including family members, agents, or business partners.
• Using payment instruments or financial accounts that belong to another person or entity, unless explicitly permitted by applicable regulatory requirements and verified by the platform.
• Misrepresenting identity or acting on behalf of another individual or organisation without proper legal authorisation and documented approval.

Any breach of this AML and KYC Policy, refusal to complete identity check, or involvement in suspicious activity may result in enforcement action under applicable rules and regulatory requirements. Measures are applied in proportion to the risk and the nature of the violation.

Possible consequences include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each account holder is responsible for providing accurate, complete, and up-to-date personal data during registration, identity check, and any later document submission. Users must complete all ID verification steps within the time limits notified by the platform and cooperate promptly in any additional due diligence or transaction monitoring review. Users should respond without delay to requests for further documents or explanations, and must use only payment methods and financial accounts that they legally own or control. Any suspected misuse of an account, unauthorised access, or suspicious activity should be reported to customer support as soon as possible to assist in account protection and responsible gaming.

The platform is committed to fair play and transparency so that users in Bangladesh can participate in online casino and sportsbook services in a controlled and safe environment. These principles support user safety, responsible gaming, and compliance with AML and KYC standards.

Core principles include:

• Full adherence to KYC and AML standards, including robust identity check, ID verification, and transaction monitoring procedures.
• Confidentiality and strong protection of personal data and financial information, in line with data protection obligations and local regulatory requirements.
• Ongoing monitoring of accounts and transactions to detect, investigate, and report suspicious activity where required.
• Prevention of manipulation, collusion, and other unfair behaviour that may harm other users or the integrity of games and bets.
• Dedicated support channels to assist users on safety, account protection, and responsible gaming issues.
• Shared responsibility between the platform and users to prevent misuse of services for money laundering or other unlawful conduct.
• Equal conditions and non-discriminatory treatment for all users, subject to risk-based controls and legal obligations that may require enhanced checks in certain cases.